FAQ

At Ken Direct Imports, we specialize in importing a wide range of automotive components, including engine parts, exhaust systems, rims and tyres, and dashboard components. Our products are suitable for all vehicle makes and models.

We are committed to delivering top-tier products that meet the highest standards of quality. Every part we import undergoes rigorous inspection to ensure it arrives in perfect condition and meets our strict quality criteria.

Yes, we offer warranties on many of our products. The specific terms and duration of the warranty depend on the component purchased. Please contact our customer service team for detailed warranty information on specific items.

The import process duration can vary based on the specific component and the country of origin. Generally, our process is efficient and streamlined to ensure you receive your parts as quickly as possible. We will provide you with an estimated delivery time once your order is placed.

We always offer a written estimate of all the costs involved in the import process before we begin any work. This includes the cost of the component, shipping, customs duties, and any other related fees. There are no hidden charges, ensuring you know exactly what to expect.

Yes, our comprehensive import services include meticulous documentation handling, customs clearance, and compliance with all regulatory requirements. Our experts will guide you through the entire process, making it smooth and hassle-free.

Absolutely! Our experienced sales team has extensive product knowledge and can help you find the specific part you need for your vehicle. If we don’t have it in stock, we can often source it through our extensive network of suppliers.

We accept a variety of payment methods, including major credit cards, bank transfers, and online payment platforms. Please contact us for more details on payment options.

Once your order is placed and processed, we will provide you with a tracking number and instructions on how to track your shipment. You can also contact our customer service team for updates on your order status.

Customer satisfaction is our top priority. If you encounter any issues with your order, please contact our customer service team immediately. We will work diligently to resolve any problems and ensure your satisfaction.

You can reach us via email, phone, or through our website’s contact form. Our customer service team is available to assist you with any inquiries or concerns you may have. Please visit our Contact Us page for detailed contact information.